Yellow Media Group, call center, customer support, customer service, support center
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Customer support services
Who we are
We are young call center located in Kiev, Ukraine. Since 2010 we offer turnkey customer support for Mac OS X, iOS and Windows developers. We are successfully working with Boinx Software Ltd., Macroplant Inc., Macpaw Inc. and Coppertino Inc. to provide top of the line customer service and we have available resources to include more clients to work with us! Basically we are a team of energetic and diverse individuals, Mac addicted experts. We work in our own CRM system called QCRM and our workplaces are fully equipped with Macs and PCs to ensure the best support for your customers.
We love our job, our clients love theirs!
Daria Leshchenko
call center manager
Daria brings drive and passion along with extensive CRM experience. The heart and soul of our team and loved-by-customers helper and mate!
Josh Brown
support engineer
Josh has great experience in helping people. He is our office star, brings positive attitude. Josh filmed in a video for Phone to PC. You can check it out on Vimeo.
Illya Chernikov
support engineer
Illya certainly has some magic in his voice that is so attracted to callers. Illya worked in a telemarketing center before, so he is always in charge of the conversation no matter what.
Norma Foster
support engineer
Norma is a cheerful and always smiling Mac freak. I do not know how she does it, but they laugh with customers all the time on the phone.
Emmi Essien
support engineer
A perfect voice actress who repeatedly calms down the most unmannered gentlemen. Emmi filmed in a CleanMyMac video tutorial! Be sure to like it on Facebook!
David Ujo
support engineer
David has a lot of compassion for users who cry for help. Also David filmed in a video tutorial for Wallpaper Wizard, amazing app from Coppertino Inc. Go check it out!
Alexander Tovstuha
support engineer
Alex is a calm and confident mate, who stays with customers till the solutions are found. The working process for Alex is like music, because of his various music tastes.
Nick Volikov
support engineer
Nick has a rare sense of humor and he is very responsible! His hobby is photography.
If you are from US: James Norris +1.650.996.2875 - our sales representative in California.
